Last updated: May 2026

1. Introduction

Homecura (“we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website, submit enquiries or bookings, communicate with us (including by phone, WhatsApp, or email), and receive residential pest control and disinfection services in India.

By using our website or services, you acknowledge this Policy. If you do not agree, please do not use our services or submit personal data through our channels.

2. Who this applies to

This Policy applies to visitors to homecurapestcontrol.com and related online properties we operate, as well as customers and prospective customers who interact with us for quotations, scheduling, service delivery, billing, and support.

3. Personal data we may collect

Depending on how you engage with us, we may process the following categories of information:

• Identity and contact details: name, phone number, email address, and service address or location details you provide.
• Service and enquiry data: preferred services, appointment preferences, property or site notes you share, consultation messages, and records of requests or complaints.
• Location information: address or map coordinates you provide to plan visits; we do not continuously track your device location through our website unless a future feature clearly discloses that and asks for consent.
• Communication records: call logs, SMS or messaging content, and email threads needed to coordinate and document service.
• Technical data (website): IP address, browser type, device type, pages viewed, and timestamps, collected through server logs or similar tools to maintain security and improve the site.
• Payment-related metadata: transaction references or payment status as provided by payment partners (we do not store full card numbers on our servers).

4. How we use your information

We use personal data for purposes that include:

• responding to enquiries and providing quotations;
• scheduling, performing, and following up on services;
• communicating confirmations, reminders, safety instructions, and support;
• billing, invoicing, and handling disputes;
• quality control, training (where appropriate), and internal reporting;
• complying with law, responding to lawful requests, and protecting our rights;
• detecting fraud, abuse, or security incidents;
• improving our website and service processes (using aggregated or de-identified information where possible).

5. Legal grounds (India)

We process personal data where necessary to perform our contract with you, to comply with legal obligations, with your consent where required (for example, optional marketing communications or non-essential cookies, if offered), or based on our legitimate interests in operating a safe and efficient service business, provided those interests are not overridden by your rights.

We align our practices with applicable Indian privacy and data protection requirements, including the Digital Personal Data Protection Act, 2023, and related rules as they apply to our processing activities.

6. Sharing of information

We do not sell your personal information. We may share data with:

• Personnel and technicians assigned to prepare or deliver your service;
• Service providers who assist us with IT, hosting, communications, payments, or analytics, under confidentiality and processing obligations;
• Professional advisers or authorities where required for legal, tax, or regulatory reasons;
• Law enforcement or courts when disclosure is required by applicable law.

We require recipients who process data on our behalf to protect information appropriately and use it only for the purposes we specify.

7. Data retention

We retain personal data only as long as needed for the purposes above, including statutory retention periods (for example, tax, accounting, or dispute resolution), and thereafter delete or anonymise it in line with our internal policies.

8. Security

We implement reasonable technical and organisational measures designed to protect personal data against unauthorised access, alteration, loss, or misuse. No method of transmission or storage is completely secure; we encourage you to use strong passwords where accounts exist and to notify us promptly of any suspected unauthorised use.

9. Your rights

Subject to applicable law, you may have the right to request access to your personal data, correction of inaccuracies, withdrawal of consent where processing is consent-based (without affecting prior lawful processing), and erasure or restriction in prescribed circumstances. You may also have the right to nominate another individual to exercise your rights in the event of death or incapacity, as permitted by law.

If you wish to exercise any of these rights, contact us using the details below. We may need to verify your identity before responding.

10. Grievance / Data Protection contact

For privacy-related questions, requests, or concerns, please contact us:

Email: care@homecurapestcontrol.com
Postal address: Door no 53/34(2), Ambelipadam Road, Vyttila P.O Janatha, Kochi, Kerala - 682019, India

We will endeavour to acknowledge and address grievances within a reasonable period in line with applicable regulations.

11. Cookies and similar technologies

Our website may use cookies or similar tools for essential operation, preferences, or analytics. For details, see our Cookie Policy.

12. Third-party links

Our website may link to third-party sites. We are not responsible for their privacy practices; please read their policies before providing personal data.

13. Children’s privacy

Our services are directed at households and adults booking on behalf of the residence. We do not knowingly collect personal information from children without appropriate parental or guardian involvement. If you believe we have collected a child’s information improperly, please contact us and we will take steps to delete it where required.

14. Changes to this Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Material changes may be highlighted on our website or communicated where appropriate. Continued use of our services after updates constitutes notice of the revised Policy, to the extent permitted by law.

15. Contact

For anything not covered above, contact us at care@homecurapestcontrol.com.